The staff and management of Equator Resort are committed to serving guests with disabilities, including guests visiting our website. We are in the process of enhancing our services, including information posted to our website. To that end, we have engaged ADA Expertise Consulting, LLC, operated by Marc Dubin, Esq., who formerly served as a Senior Trial Attorney at the Justice Department, in the Disability Rights Section of the Civil Rights Division. In that capacity, he was responsible for nationwide enforcement of the ADA on behalf of the United States. More information may be found at www.ADAexpertise.com.
We recognize that users of the website who have disabilities may use the website with the assistance of technology, including screen readers, as well as with captioning, transcripts, and the use of other auxiliary aids and services. As outlined below, we want to provide users of our website with information about what we offer, ways to inform us of any difficulties encountered, alternative ways we can offer the services, the time frame for doing so, and who to contact with questions and concerns, as discussed below.
Our website offers a wide range of information and services, and we recognize that for users with disabilities, some material on our site may pose challenges as we are constantly upgrading and the constant change of technology. We are interested in hearing from users with disabilities. We want to know about your experiences, and want to address the challenges you identify.
What To Do If You Encounter A Problem Using Our Website
Web accessibility concerns, or any other accessibility concerns, should be brought to the attention of our General Manager, Anthony Juarez. We will respond within one (3) business days, and work with you to address your concerns.
Email: Manager@equatorresort.com
Direct Phone Number: 305-664-6448
Mail to: Attn: Anthony Juarez, General Manager, Equator Resort, 822 Fleming Street, Key West, FL 33040
Please provide the following information:
- Your name
- Your phone number
- Your email address
- The date and time you encountered a problem using our website
- The web page/web address on which the problem occurred
- What occurred/what were you unable to do
- Any error messages you received
- A brief description of your concern:
We strive to ensure that our website will comply with WCAG 2.0 AA, but recognize that alternatives to using the website should be available in the event that a user with a disability encounters a problem using our website. Should you encounter such a problem, we urge you to contact our General Manager, who will provide an alternative way to quickly obtain the information you are seeking to obtain through the website.
